Handmade Jewelry Shipping & Delivery Details
This page is a supplementary operational guide to the official Store Terms & Conditions. For core rules such as shipping fees and free shipping thresholds, please refer to the Store Terms & Conditions page.
1. Order Processing & Dispatch
All jewelry is handmade to order. Your order will be shipped within 24 hours upon payment confirmation.
2. Shipping Scope
Delivery is available to France, Germany, Italy, the UK, Spain, Poland, Austria, Belgium, the Czech Republic, Denmark, Ireland, the Netherlands, Sweden, Hungary, Lithuania, Portugal, Slovenia, Slovakia, Luxembourg.
Shipping services are not provided to any other countries and regions except the ones clearly listed above.
3. Delivery Timeframe
- 6-10 working days: the UK, France, Germany, Spain, Belgium, the Netherlands, Portugal
- 10-15 working days: Italy, Poland, Austria, the Czech Republic, Denmark, Ireland, Sweden, Hungary, Lithuania, Slovenia, Slovakia, Luxembourg
4. Potential Delays
The above timeframes are estimates only and may be affected by public holidays (e.g., Christmas, Chinese New Year), logistics congestion, or customs clearance. We shall not be liable for any delays caused by such unforeseen circumstances.
5. Order Tracking
- A tracking number will be included in your shipping confirmation email.
- Click the tracking link in the email to monitor your package via our logistics partner’s official website.
- Please allow 2-3 working days after dispatch for tracking information to be updated.
6. Shipping Address Modification
- Address changes are only allowed within 6 hours of payment; no changes will be accepted after this period.
- If you need to update your address, contact our customer support team immediately via WhatsApp.
7. Customs & Duties (Aligned with Store Terms)
All orders are tax-inclusive. We bear all customs duties, import taxes and related fees for all shipments; no additional costs will be charged to buyers.
8. Important Reminders
- Please double-check your shipping address at checkout to ensure accuracy. We shall not be liable for delivery delays or failures caused by incorrect address information.
- For any inquiries about your order status, please contact us and we will reply within 24 working hours.